Terms & Conditions

These Terms govern access to Apela One websites, CRM workspaces, connectors, workflows, AI agents, communications tools, and related services (collectively, the "Services"). By using the Services, you represent that you can enter a binding agreement for the business or organization you represent. If you do not agree, do not use the Services.

Apela One provides websites, CRM systems, workflows, integrations, email and SMS tools, AI-assisted operations, SEO, and related implementation and support. The applicable order, proposal, or service agreement controls scope, fees, deliverables, timelines, and any service-specific terms. A workspace may contain role-based access for agency owners, administrators, members, and client users; customers must grant access only to authorized people.

Features that depend on Meta, Google, carriers, email providers, payment processors, or other third parties are subject to their approval, limits, policies, outages, and changes. Apela One does not promise that any third-party API, account, campaign, message, post, review, or listing will be approved or remain available.

You may use the Services only for lawful business purposes and only with data and accounts you own or are authorized to manage. You must not use the Services to violate privacy, intellectual-property, marketing, messaging, platform, or consumer-protection laws; send unsolicited or deceptive communications; impersonate a person or business; upload malware; bypass security or role controls; scrape or export data without authorization; or interfere with the Services.

Customers are responsible for obtaining consent, providing required notices, honoring opt-outs, and following applicable requirements for A2P/10DLC, email, telemarketing, privacy, accessibility, advertising, reviews, and the Meta and Google platforms. We may suspend a workspace or feature when reasonably necessary to prevent abuse or comply with a provider or legal requirement.

AI agents and workflow automation execute instructions, prompts, rules, and connected actions supplied by the customer. Outputs may be incomplete, inaccurate, delayed, or unsuitable for a particular decision. Customers must review outputs and remain responsible for messages, posts, records, decisions, and actions sent or taken through their workspace. Do not use an agent as a substitute for legal, medical, financial, safety, or other professional advice.

As between the parties, the customer retains its rights in customer data and materials it supplies. The customer grants Apela One a limited license to host, copy, transmit, transform, and process those materials only as necessary to provide, secure, support, and improve the Services. Apela One retains its pre-existing software, templates, workflows, methods, documentation, and know-how. Deliverable ownership and portfolio permissions are controlled by the applicable service agreement.

Customers must not upload information they are not authorized to share. We do not intentionally publish or leak customer data, and we do not provide customer documents or records to unrelated third parties.

Customers using email or SMS features must use lawful opt-in practices, identify the sender, include required disclosures, honor unsubscribe and STOP requests, and keep consent and campaign records. Apela One may throttle, pause, or reject content that appears unlawful, abusive, fraudulent, or likely to harm deliverability or platform standing.

Fees, renewal, cancellation, refunds, and notice periods are stated in the order or service agreement. Unless that agreement says otherwise, fees already incurred remain payable. Either party may terminate for material breach after reasonable notice and opportunity to cure, or immediately where required for security, fraud, unlawful use, or a third-party platform restriction. On termination, access may be disabled and data will be handled under the Privacy Policy and applicable agreement.

Each party will use reasonable care to protect non-public information received from the other and use it only for the relationship. Apela One maintains reasonable safeguards, but no transmission or storage method is completely secure. Customers must protect credentials, use least-privilege access, and promptly report suspected unauthorized use.

To the maximum extent permitted by law, the Services are provided on an "as available" basis. Apela One does not guarantee revenue, leads, rankings, reviews, deliverability, API approval, uninterrupted operation, or error-free outputs. To the maximum extent permitted by law, Apela One will not be liable for indirect, incidental, special, consequential, exemplary, or lost-profit damages. Apela One's aggregate liability for a claim will not exceed the fees paid for the affected Services during the three months before the event giving rise to the claim, except where the law does not allow that limitation.

These Terms are governed by Oklahoma law, without regard to conflict-of-law rules. Unless a signed service agreement states otherwise, disputes will be brought in state or federal courts located in Oklahoma County, Oklahoma. We may update these Terms by posting a revised version and date; continued use after the effective date constitutes acceptance.

Questions about these Terms should be sent through the contact options on the Apela One website, with the customer name, workspace, and issue described clearly.